FAQs

In our frequently asked question section, you will find some of the most commonly asked questions regarding PanaceaCapitals and our services.

  • What deposit options are available on PanaceaCapitals?

    PanaceaCapitals provides traders with numerous safe and secure banking options, including bank wire, credit/debit cards, and some popular electronic wallets.

  • This depends on the deposit method you use. Credit/debit card deposits and eWallets are faster, and your funds will reflect in your PanaceaCapitals account within a few minutes of depositing them. However, when you use the bank wire method, it can take between 3-5 days for the funds to reflect in your account.

  • You can withdraw your funds from your PanaceaCapitals trading account after verifying your account. This is in line with the AML (anti-money laundering) and KYC (Know Your Customer) guidelines. To withdraw your funds, please submit a signed withdrawal form. The funds will then reflect in your account as soon as the request is approved.

  • PanaceaCapitals processes your withdrawal request immediately, and the funds will be transferred into your account within a few days. It is important to note that the funds will be sent based on the payment method you used to make a deposit.

  • Yes, it can be canceled. However, you can only cancel the withdrawal request if we have not yet completed processing it. To cancel a withdrawal request, simply login to the My Account area and choose the Cancel Withdrawal option.

  • To request a withdrawal, please ensure that you have fully verified your PanaceaCapitals account. To verify your trading account, you will be required to submit proof of identity as well as proof of residence. To make it easier, we recommend verifying your account after registering to ensure you are not delayed during the withdrawal process. Once the account verification is completed, fill out the withdrawal request form available in the Account Member’s area and submit it. The withdrawal request is submitted instantly, and our dedicated team will process it accordingly.

  • PanaceaCapitals uses three major base currencies, USD, EUR, and GBP. However, you can only select one base currency for your PanaceaCapitals account. This does not mean that you can only fund your account using these base currencies. You can also fund your PanaceaCapitals accounts with your local fiat currency with no extra charges or fees. Should you have any questions, please contact our customer support team.

  • Depending on the deposit method you use, this will determine how quickly the money will reflect in your account. That is, when you use a credit/debit card and eWallets to deposit funds, the funds will reflect in your account within a few minutes. However, when you use the bank wire method, you will need to wait 3-5 days for the funds to reflect in your account. Should you have any questions, please contact our customer support team.

  • Can I get additional virtual money in my demo account?

    The PanaceaCapitals demo account is loaded with $10,000 in virtual funds to help you get started. You can request more virtual money in your PanaceaCapitals demo account. Please contact our support team, and they will assist you in getting additional virtual funds loaded into your demo account.

  • No, there are not. At PanaceaCapitals, we operate a transparent system. As such, we do not have any hidden fees or commissions as we generate income using spreads.

  • PanaceaCapitals is a leading and professional platform that offers trading services to both novice and expert traders. Regardless of your experience level, PanaceaCapitals provides you with the required tools, features, and resources to access the financial and digital markets with ease and confidence. Furthermore, our wide choice of secure banking options and professional and responsive customer service are a big benefit as you step into the trading arena.

  • Yes, we do. PanaceaCapitals’s demo account is funded with virtual funds. This will enable you to gain trading experience before you enter the market and start real trading. The demo account has the same features and resources as a live trading account and so the transition from a demo to a live account will be seamless and simple.

  • Yes, we do. The PanaceaCapitals web-based platform works on a wide range of devices, including mobile phones, desktops, laptops, and tablets. As such, this will give you the flexibility to trade financial and digital assets from any part of the world and at any time you desire.

  • No, you do not. The PanaceaCapitals platform is web-based which means you will not have to download any software to access the platform. Once you have registered an account, you will be able to start trading.

  • Yes, you can. PanaceaCapitals allows users to open a maximum of 10 trading accounts.

  • The minimum deposit amount at PanaceaCapitals is $/€/£250.
    We also offer different Account Types so please review these accounts to verify the minimum deposit amounts.

  • Once you have opened an PanaceaCapitals trading account, verified it, and deposited funds into it, you can then start trading cryptocurrencies and other financial assets.

  • To start the registration process, visit the PanaceaCapitals official website and click on the ‘Sign Up’ button located on the homepage. Kindly submit the registration form once you have completed it, and your account will be activated instantly. You can start trading as soon as you receive an email confirmation.

  • How can my password be reset?

    To reset your PanaceaCapitals account password, simply click on ‘Forgot my Password’ located on the login section of the site and complete the process.

  • Unfortunately, it cannot. Once the base currency is set in your PanaceaCapitals account, it cannot be changed. However, you can open a new account and choose the new base currency you desire.

  • The leverage feature on PanaceaCapitals is flexible, allowing you to change it. However, you will need to contact our customer support team and provide the necessary details required to make these changes. You will need to provide your account number as well as your desired leverage level.

  • PanaceaCapitals currently supports three major base currencies including USD, EUR, and GBP. You can hold your trading capital in any of these base currencies.

  • You can easily update your PanaceaCapitals account details. Simply contact our support team and they will assist you with the required changes.

  • Visit the ‘Account Types’ page on the PanaceaCapitals official website to get further information on the various account types available to you. If you require any additional information or assistance, please contact the customer support team.

  • Yes, you can. We allow traders to upgrade their accounts once they meet the required criteria. Please contact customer support or your account manager to change your account type.

  • PanaceaCapitals operates a flexible trading platform which means you can trade and manage your spouse’s account. However, you can only do that with the full consent of your partner. Your partner will also have to share the relevant passwords with you before you can get started. PanaceaCapitals will contact your spouse to ensure that they sign off to allow you to control and manage their accounts.

  • Account verification is important at PanaceaCapitals, and we require the following documents from you:

    (1) POI – Proof of Identity – A colored copy of a government-issued identification document, such as a passport or an ID card.
    (2) POA – Proof of Address – We accept a document dated not more than 3 months and it must indicate your full name and full address that matches your trading account registration details. Utility bills and bank statements are the most commonly accepted POA documents.

  • As a global financial services provider, PanaceaCapitals adheres to the international anti-money laundering (AML) and KYC (Know Your Customer) guidelines. As such, we are required to keep a record of your details and ensure the safety of your personal and financial data at all times.